Return Policy

At Kinsly.shop, we are committed to providing you with a satisfying shopping experience. If you are not completely satisfied with your purchase, you can return it as follows:

1. Return Time

You can submit a return request within 7 days of receiving the item.

2. Opened Items Can Be Returned

Even if the item has been opened, it can still be returned as long as the original packaging and accessories (such as tags, instructions, etc.) are intact.

The item must not have been damaged by human error or reused.

3. Return Process

Please contact us first via email or online customer service, stating the reason for the return and your order number.

We will provide a return address and return confirmation information.

Please pack the item securely and return it to the designated address.

We will process your refund as soon as possible after receiving the item and confirming that it meets the return conditions.

Return Address: Linyi Mall Group Co., Ltd., located 50 meters southeast of the intersection of Linxi 11th Road and Jucai 2nd Road, Lanshan Street, Lanshan District, Linyi City, Shandong Province.

4. Return Shipping Costs

For returns due to quality issues: Kinsly.shop will cover the return shipping costs.

For returns due to personal reasons (e.g., dislike, incorrect size): The buyer will bear the return shipping costs (except for special promotions).

5. Refund Time

For items meeting the return conditions, the refund will be returned to the original payment account within 3-7 business days.

6. Contact Us

For any questions or assistance with returns, please contact us through the following methods:
Email: solobiz_shop1@hotmail.com
Phone: 13869971198