Frequently Asked Questions
- What products do you offer?
We specialize in women’s apparel, accessories, and bags, covering everyday wear, elegant workwear, and trendy fashion items, striving to create a refined lifestyle experience for modern women.
- How to place an order?
Select the item on the website → Add to cart → Fill in shipping information → Choose a payment method → Confirm order to complete the purchase.
- What payment methods are available?
We support major credit cards, debit cards, and online payment platforms. All orders are one-time purchases with no automatic renewals or subscriptions.
- How long does it take for my order to ship?
After payment confirmation, orders are generally shipped within 1-3 business days. We will provide tracking information via email after shipment.
- Can I modify or cancel my order?
Once an order is confirmed and paid for, we will process and ship it immediately, so modifications or cancellations are usually not possible. In special circumstances, please contact customer service as soon as possible.
- Do you support returns and exchanges?
Returns are accepted within 7 days of receiving the goods. Goods must be in their original condition, including tags, packaging, and accessories.
Opened goods may be returned if they meet the return conditions, but return shipping costs will be borne by the buyer (except for special promotions).
- How much is the shipping cost?
Shipping costs are calculated based on order weight and delivery area. The exact cost will be displayed at checkout. Some promotions or orders exceeding a certain amount may qualify for free shipping.